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Returns & Exchanges

I strive to offer you quality products and top-notch customer service.  However, if within 30 days of your purchase, you find that you are unsatisfied with your purchase, please contact me and let me know what issues you might be having with your order. 

Returns

To be eligible for a return, your item must be returned in the same condition it was received and in its original packaging.  

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.  Refunds will be made for the price of the item, excluding shipping fees. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next, contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at esotericodyssey@gmail.com. 

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at esotericodyssey@gmail.com and send your item to: PO Box 3145, OMAK WA 98841, United States. 

Shipping 
To return your product, you should mail your product to: PO Box 3145, OMAK WA 98841, United States 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary. 

It is important to me that you are satisfied and happy with your items.  If there is an error made on my part, I will do what I can to make it right.  Thank you for your support!

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